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Frequently Asked Questions
Have questions about your care, costs, or test results? Our Frequently Asked Questions section is here to guide you every step of the way.
While some tests may require a prescription, many basic pathology tests can be done without one. It's always best to consult with your doctor or contact our customer service to confirm the specific requirements for your desired test.
You can easily book a pathology test through our website by selecting the desired test or package and following the booking steps. Alternatively, you can call our hotline, and our representatives will assist you with the booking process.
While walk-ins are generally welcome for many tests, we highly recommend booking an appointment in advance to minimize waiting times and ensure a smooth experience, especially for specialized tests or during peak hours.
Test results are typically available within 24-72 hours, depending on the complexity of the test. You will receive an SMS notification once your results are ready, and you can access them securely through our online portal or collect a physical copy from the hospital.
The cost of tests varies depending on the type of test and whether it's part of a package. You can find detailed pricing information on our website's individual test pages or by contacting our customer service for a personalized quote.
Yes, we offer a variety of comprehensive health packages and bundled test pricing designed to provide cost savings and a more holistic view of your health. These packages cover common health concerns and are often more economical than individual tests.
Yes, for your convenience, we offer home sample collection services for most tests. You can schedule a home collection appointment through our website or by calling our customer service. Our trained phlebotomists will visit your location to collect the samples.
Absolutely. Our facility is equipped to handle patients of all age groups, including children and elderly individuals. Our staff is trained to provide compassionate and comfortable care for all patients, ensuring a positive experience.